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NEWS
Open Letter to Our Guests - Sunday, November 21, 2010
Dear Friends of Ritual Hair Design,
We are sending this letter to inform you of our recent staff changes.
Recently, we had to terminate two of our employees for misuse of confidential client information and for divulging confidential business information to another salon. In addition, another employee left on her own accord after a warning was issued to her for breaching her confidentiality agreement. We deeply respect your privacy and assure you that no financial information was involved in this situation. We wanted you to be properly informed in the event that you are contacted by these employees or by another salon.
As you know, Ritual has always valued our relationship with our guests, in fact, we consider you our friends. We have hired three new staff members and are in the process of hiring more. In celebration of our fresh start, we are extending a 10% discount to you on your next salon service.
Although our staff members have changed, we stand committed in providing you with the excellent customer service that you have come to expect from Ritual Hair Design. Please feel free to call or email with any questions, concerns or comments, as we value and appreciate your support and feedback during this time.
We hope to see you soon and here's to fresh beginnings!
Sincerely,
Shawn Smith
Ritual Hair Design
503.533.9785
ritualhairdesign@aol.com
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